Our Policies
Refund And Shipping Policy - Eco Barge Clean Seas Inc.
Thank you for purchasing our products at www.ecobargecleanseas.org.au operated by Eco Barge Clean Seas Inc. Below are the details regarding our refund and shipping practices.
Refund Policy
To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it, with the original tags still attached, unworn, and undamaged in any way.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. For credit card payments, it may take 5 to 10 business days for the refund to appear on your statement. If the product is damaged in any way, or if you initiate the return after 30 calendar days, you will not be eligible for a refund.
If anything is unclear or you have more questions, please contact our customer support team at info@ecobargecleanseas.org.au.
Shipping Policy
We offer several shipping options to meet your needs. Available shipping methods will be presented at checkout.
- Shipping Costs: Shipping costs vary based on the selected shipping method and your location. You can view the total shipping costs during the checkout process before completing your purchase.
- Delivery Times:
- Domestic Orders: Typically delivered within 5-10 business days.
- International Orders: We do not deliver internationally. Shipping is only available within Australia.
Please note that these times are estimates and may vary due to unforeseen circumstances.
- Click and Collect: We also offer a Click and Collect option for customers who wish to pick up their orders directly from our location. Simply select “Click and Collect” as your shipping method at checkout and you will be notified when your order is ready for collection.
- Order Processing: All orders are processed within 2-5 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Lost or Damaged Items: If your order is lost or damaged during transit, please contact us at info@ecobargecleanseas.org.au as soon as possible. We will work with the shipping provider to resolve the issue.
Thank you for your support in protecting local marine life!
Privacy Policy – Eco Barge Clean Seas Inc.
This Privacy Policy outlines how Eco Barge Clean Seas Inc. (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website, https://ecobargecleanseas.org.au (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically gather certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we collect information about the individual pages or products you view, the websites or search terms that referred you to the Site, and your interactions with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
- Log Files: Track actions occurring on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
Additionally, when you submit a volunteer sign-up form, contact us form, or feedback form on the Site, we collect personal information such as your name, email address, and phone number. We refer to this information as “Contact Information.”
If you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Together, Device Information, Contact Information, and Order Information are referred to as “Personal Information.”
How We Use Your Personal Information
We use the Order Information we collect to fulfill orders placed through the Site, including processing payment information, arranging shipping, and providing invoices and order confirmations. We may also use this information to:
- Communicate with you;
- Screen for potential risk or fraud;
- Provide information or advertising related to our products or services, in line with your preferences.
We use Device Information to help us screen for potential risk and fraud (particularly your IP address) and to improve and optimise our Site by generating analytics about customer behaviour and assessing marketing effectiveness.
We use Contact Information to respond to your inquiries, provide feedback, or facilitate volunteer sign-up and engagement.
Sharing Your Personal Information
We share your Personal Information with third parties to assist us in using your Personal Information as described above. For example:
- We use Stripe to power our online store. Learn more about how Stripe uses your Personal Information here.
- We use Google Analytics to understand how our customers use the Site. You can read about Google’s privacy practices here and opt out of Google Analytics here.
- We use Mailchimp for sending newsletters and marketing communications. When you subscribe to our mailing list, we collect your email address and any other information you provide. Mailchimp adheres to strict privacy and security standards. You can review their privacy policy here. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in the emails we send or by contacting us directly.
We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.
Your Rights
As an Australian resident and under the GDPR, you have the following rights regarding your Personal Information:
- Right to Access: You can request copies of your personal information.
- Right to Rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal information, under certain conditions.
- Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You can object to our processing of your personal information, under certain conditions.
To exercise any of these rights, please contact us using the information below.
Consent
By using our Site, you consent to our Privacy Policy and agree to its terms. You have the right to withdraw your consent at any time by contacting us directly.
Data Retention
We will retain your Order Information for our records unless you request that we delete this information.
Security Measures
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our Site.
Contact Us
For more information about our privacy practices, questions, or to make a complaint, please contact us at:
Eco Barge Clean Seas Inc.
PO BOX 50
Airlie Beach, QLD 4802
Email: info@ecobargecleanseas.org.au
Thank you for your support in keeping our seas clean!
Terms & Conditions of Service - Eco Barge Clean Seas Inc.
Overview
This website is operated by Eco Barge Clean Seas Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Eco Barge Clean Seas Inc. By accessing or using our website and/or purchasing products or services from us, you (“you” or “the user”) agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, and contributors of content. If you do not agree with all of the terms and conditions in this agreement, please do not use our website or services.
Our store is hosted on WooCommerce, which provides us with the e-commerce platform allowing us to sell products and services to you.
Section 1 – Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or have given consent for your minor dependents to use the site. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction, including but not limited to copyright laws. You must not transmit any viruses or harmful code. A breach of any Terms will result in the immediate termination of your services.
Section 2 – General conditions
We reserve the right to refuse service to anyone at any time for any reason. You understand that content (excluding credit card information) may be transferred unencrypted across various networks and adapted to meet technical requirements. Credit card information is encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service or website without written permission from us.
Section 3 – Accuracy, completeness, and timeliness of information
We are not responsible for any inaccuracies or omissions in the information on this site. The content provided is for general information only and should not be relied upon as the sole basis for decision-making. You agree that reliance on such information is at your own risk. We reserve the right to modify content but have no obligation to update it.
Section 4 – Modifications to the service and prices
Prices for products may change without notice. We reserve the right to modify or discontinue the service (or any part of it) at any time without notice. We shall not be liable for any modifications, price changes, or service discontinuation.
Section 5 – Products or services
Certain products or services may be available exclusively online through our website, and may have limited quantities. They are subject to return or exchange only according to our Return Policy. We strive to display products as accurately as possible, but cannot guarantee colour accuracy due to variations in monitor displays. We reserve the right to limit sales to any person, region, or jurisdiction on a case-by-case basis and to discontinue any product at any time. All product descriptions and pricing are subject to change without notice.
Section 6 – Accuracy of billing and account information
We reserve the right to refuse any order and may limit quantities purchased per person or per order. You agree to provide accurate and complete information for all purchases and update your account information promptly, including billing details and contact information.
Section 7 – Optional tools
We may provide access to third-party tools over which we have no control or input. These tools are provided “as is” without warranties of any kind. Your use of third-party tools is at your own risk, and you should review the relevant terms of the third-party provider.
Section 8 – Third-party links
Our site may contain links to third-party websites, which are not affiliated with us. We are not responsible for the content, accuracy, or any damages related to third-party websites. Please review third-party policies and practices before engaging in transactions.
Section 9 – User comments, feedback, and other submissions
You agree that we may, at any time, use comments, feedback, or other submissions you provide (including ideas and suggestions) without restriction, including for marketing and promotional purposes. You acknowledge that your comments will not infringe upon the rights of any third-party and agree to be solely responsible for any comments you make.
Section 10 – Personal information
Your submission of personal information is governed by our Privacy Policy.
Section 11 – Errors, inaccuracies, and omissions
Occasionally, there may be errors in product descriptions, pricing, or promotions. We reserve the right to correct any inaccuracies and change or update information, including cancelling orders, without prior notice. We are not obligated to update content unless required by law.
Section 12 – Prohibited uses
You are prohibited from using the site for unlawful activities, including but not limited to violating intellectual property rights, transmitting harmful code, collecting personal data, and spamming. We reserve the right to terminate access for any prohibited use.
Section 13 – Disclaimer of warranties; limitation of liability
We do not guarantee uninterrupted or error-free service. The service and all related products are provided “as is” and “as available.” We are not liable for any damages, including indirect, incidental, or consequential damages, arising from the use of our service or products, even if we have been advised of the possibility of such damages. Some jurisdictions may not allow for the exclusion of liability for consequential damages, in which case, our liability will be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Eco Barge Clean Seas Inc. and its affiliates, agents, employees, and contractors from any third-party claims arising out of your breach of these Terms or violation of any laws.
Section 15 – Severability
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in effect. The unenforceable provision will be severed to the extent necessary to maintain the enforceability of the other provisions.
Section 16 – Termination
These Terms are effective until terminated. You may terminate them by ceasing use of the site. We may terminate access immediately if we determine that you have failed to comply with any provision of these Terms. Certain obligations may survive termination, including payment obligations.
Section 17 – Entire agreement
These Terms, along with any policies or operating rules posted on this site, constitute the entire agreement between you and Eco Barge Clean Seas Inc. Any failure to enforce any right will not be deemed a waiver of such right.
Section 18 – Governing law
These Terms are governed by and construed in accordance with the laws of Australia.
Section 19 – Changes to terms of service
We reserve the right to update, modify, or replace any part of these Terms by posting changes on this page. Your continued use of the website after such changes will constitute acceptance.
Section 20 – Contact information
If you have any questions about these Terms of Service, please contact us at info@ecobargecleanseas.org.au.
Thank you for your support in keeping our seas clean!
